Privacy Policy for Medirove

Effective date: April 30, 2026

This Privacy Policy explains how Simple AI LLC, a Domestic Limited Liability Company (LLC) registered in New Mexico, USA, collects, uses, discloses, stores, and protects personal information when you use Medirove. Medirove helps users organize family medical reports, create AI-assisted summaries, chat about uploaded report content, and download PDF summaries.

1. Who we are

Controller/operator: Simple AI LLC. Registered address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, New Mexico 87110, United States. Entity ID: 0008080680. Filing number: 3156713. Formation date: February 8, 2026. Contact: dm@simpleai-bots.com.

2. Information we collect

We may collect account information such as name, email address, profile image, login provider, and authentication identifiers when you sign in with Google, Facebook, Instagram, or another supported provider.

We collect information you provide in the app, including family member names, relationships, dates of birth, notes, uploaded medical reports, AI-prepared report context, generated summaries, chat messages, report metadata, file names, and download records.

Uploaded reports and report chats may contain health information, medication details, diagnoses, test results, appointment notes, and other sensitive information. Please upload only information you are authorized to upload.

We may collect technical information such as device type, browser type, IP-derived region, pages viewed, referrer, consent choices, error logs, and cookie identifiers when allowed by your cookie choices.

If you use email features, we process email addresses, email preference choices, unsubscribe status, delivery status, and any recipient details or short message you enter when sharing a report by email.

3. How we use information

We use information to provide the service, authenticate users, organize family profiles, store and retrieve reports, generate summaries, enable chat about reports, create PDF downloads, detect duplicate uploads, troubleshoot errors, protect the service, improve product quality, and comply with legal obligations.

We also use information to send account, billing, summary-ready, report-sharing, and opted-in newsletter emails. Routine email notifications are kept light and should not include detailed medical report content unless you choose to share a report or summary by email.

Where you allow optional cookies, we use Google Tag Manager, analytics, and advertising technologies to understand site performance and support advertising on public and selected dashboard surfaces. We do not ask users to click ads, and we do not place ads inside private report chat pages.

4. AI processing and health summaries

Medirove may send uploaded report files and related context to AI service providers, including OpenRouter or configured model providers, to generate summaries, embeddings, and chat answers. AI outputs are informational only, may be incomplete or incorrect, and are not medical advice, diagnosis, treatment, or a substitute for a qualified clinician.

5. Legal bases for EEA/UK users

Where GDPR or UK GDPR applies, our legal bases may include performance of a contract to provide the service, legitimate interests such as security and service improvement, consent for optional cookies and certain sensitive health processing, and compliance with legal obligations. Health information may be special-category data, and we rely on your explicit consent or another permitted legal basis where required.

6. Cookies, GTM, analytics, and ads

Essential cookies support sign-in, security, fraud prevention, and user choices. Optional analytics and advertising cookies are controlled by the cookie banner and the Cookie Policy. By default, Google consent signals for advertising and analytics are denied until you make a choice.

Third-party vendors, including Google, may use cookies or similar technologies to serve ads based on visits to this and other websites when you allow advertising cookies. You can manage Google ad personalization in Google Ads Settings.

7. Sharing and service providers

We may share information with service providers that help operate the app, including hosting, authentication, storage, AI model access, analytics, advertising, email delivery providers such as Resend, security, and debugging providers. These providers may process information in the United States and other countries. We may also disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, financing, or sale of assets.

8. Retention

We keep account, family member, report, summary, and chat data for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. We may retain backups and logs for a limited period after deletion requests.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, export, restrict, object to, or withdraw consent for personal information. You may also have the right to lodge a complaint with a supervisory authority. Contact dm@simpleai-bots.com to exercise rights.

Marketing and newsletter emails include an unsubscribe link. You can also manage newsletter preferences from your dashboard.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is perfectly secure. You are responsible for keeping your login account secure and for uploading only reports you are allowed to manage.

11. Children

Medirove is intended for adults. A parent or legal guardian may manage family records for minors where lawful and authorized. We do not knowingly allow children to create accounts without appropriate consent.

12. International transfers

We are based in the United States, and information may be processed in the United States or other countries where our providers operate. These countries may have data protection laws different from your country.

13. Changes

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users or highlight the updated policy.

14. Contact

Questions, requests, or complaints can be sent to Simple AI LLC at dm@simpleai-bots.com or by mail to 1209 Mountain Road Pl NE, Ste N, Albuquerque, New Mexico 87110, United States.